Return Policy

Thank you for shopping with Restaurant Supplier. We aim to ensure your shopping experience is pleasant and satisfactory. If for any reason you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Exceptions

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@restaurantsupplier.com with details of the product and the defect. You can send the item you consider defective to:

Restaurant Supplier.com
6103 Strickland Avenue
Brooklyn, NY 11234

Upon receipt of the returned product, we will fully examine it and notify you via email or phone, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at info@restaurantsupplier.com or by giving us a call at 1-877-888-0326

Policy Last Updated: 04/10/24

Restaurant Supplier.com reserves the right to amend this policy at any time without prior notice.

Commercial Rice Cookers